Everything you need to know about how we deliver your tiles and how to return them hassle-free and clearly explained.
We currently deliver only to mainland UK.
Unfortunately, we are unable to deliver outside mainland UK using our standard delivery service.
Please also note that deliveries to the following postcode areas will incur a £50 delivery surcharge per order:
GY, HS, IM, IV41, IV42, IV44, IV45, IV46, IV47, IV48, IV49, IV55, IV56, JE, KA27, KW, PA, PH9, PH15, PH16, PH17, PH18, PH19, PH20, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, TR21, TR25, ZE
We aim to deliver tiles to the desired location, but health and safety regulations may restrict access to certain areas of your property. If you are unsure, please give us a call.
Customers must be available to receive delivery within the agreed timeframe.
Missed deliveries or refusal to accept goods may result in additional charges.
Please do not book tradespeople (e.g. tilers) until all products have been received and checked. We are not liable for costs incurred due to delayed or incorrect delivery.
Need to return tiles? Here’s how it works:
Only full, unopened boxes of tiles are eligible for return
Returns are accepted within 30 days of delivery
A full refund will be issued (excluding original delivery charges)
Return shipping costs are the responsibility of the customer
Returns can be made:
By post or courier to:
BC Ceramics, Bloors Lane, Rainham, Gillingham, Kent ME8 7EG
In person:
At any of our showrooms — see our Showrooms pages for store addresses and opening hours.
Contact us for a returns form at 01634 373 893 or speak with your local store.
Special orders are non-returnable, so please double-check all measurements and quantities before placing your order
All returns must be accompanied by the original invoice or receipt
A 25% restocking fee may apply on returns, where applicable
Adhesives, grouts, and sale items are not eligible for return
Breakages, damages, or shortages must be reported within 24 hours of delivery or collection
Returned tiles must be in resaleable condition and securely packaged to avoid damage in transit
These terms are in addition to your statutory rights.
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