At BC Ceramics Limited, we value your trust and are committed to protecting your personal information. We never sell, rent, or trade email lists with other companies for marketing purposes. This Privacy Policy explains when and why we collect your personal information, how we use it, the limited circumstances in which we may share it, and how we keep it secure.
BC Ceramics uses your personal data to:
Provide the goods and services you order.
Manage any account(s) you register with us.
Contact you electronically (with your consent) about offers, products, and services you may find interesting.
Customise our website content according to your preferences.
Our website uses cookies to collect information about browsing and purchasing behaviour, including pages viewed, products purchased, and how visitors move through our site. This helps us improve your experience.
Google
We use Google Analytics and Google Ads to understand how visitors use our site and to deliver relevant advertisements. All data is anonymised, and we never attempt to identify individual users.
Read Google’s Privacy Policy
Facebook
We use the Facebook Pixel to deliver relevant ads to visitors. Data is anonymised, and no attempts are made to identify individuals.
Read Facebook’s Privacy Policy
Hotjar
Hotjar helps us analyse how visitors interact with our site. The data is anonymised and aggregated.
Read Hotjar’s Privacy Policy
We use MailChimp to send newsletters. We track email opens and clicks to improve our content.
You can unsubscribe anytime by clicking the link at the bottom of any email or by contacting our Data Protection Officer at contact@bcceramics.co.uk.
Our e-commerce platform securely stores order information to process and fulfil your purchases. Access is restricted to authorised senior managers.
You can request to view, amend, or delete the personal information we hold.
Email contact@bcceramics.co.uk to submit your request.
We review this policy every 6 months. This policy was last reviewed on the 1st June 2024.
We may collect:
Name and contact details (including email address)
Demographic information (postcode, preferences, interests)
Data relevant to customer surveys or offers
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Sale goods will not be accepted for return or credit.
Please see the section below in relation to the return of Special Orders.
The terms offered in this policy are in addition to any statutory rights you may have.
